FAQ

Do I need a support group?

Both are different modalities of healing. Asking this question is like asking if you should jog or walk, or do yoga or hit the gym. Each has its own place in our lives, and we need to choose what will best suit what we need right now. Your needs can change, and so can your choices.

Support groups are for people who are looking for a sense of belonging and community, who want to bolster their wellbeing through a connection with others. It is best suited for people who feel ready to try and share their distress openly. 

There is no right or wrong answer here. You are welcome to do either or both. 

Group work is not suited for life-threatening situations.

Our friends and families sometimes have a fixed understanding of us which makes them receive us a particular way. This is natural, but sometimes it helps to have a fresh set of non-judgmental ears to hear us out. Similarly, sometimes we’re worried about burdening our friends and family with our own distress – we may not want to bother our elderly parents, or may feel that our siblings or friends have their own busy lives. A group takes away these concerns and allows us to open ourselves up in a completely new way.

Groups are a new format of wellness for many of us, and media and other social clues tell us to go for individual therapy, so our reticence is understandable. The only way to know if it’s for you is to try it – lean into it as you would any new experience, and see if it works for you. We are here if you want to talk a bit more about it.

Some people need extra support to seek any form of professional psychological help. This is understandable. Instead of motivating her to come, we recommend you try and attend the session with your loved one. Make the appointment for her, and let us know that you’d like to attend with her (support@kindspace.in). We’ll be happy to have you both in the sessions till she feels comfortable attending on her own.

We deeply empathize with this concern. A group is actually one of the better – and perhaps safest – ways to explore our discomfort and with time, push ourselves to relate to others in the way we want to. In a group, you are most welcome to take your time before you speak. You can simply listen to others and offer them your support, and share your own story only when you’re ready.

Given that this is our biggest fear too, we have tried to put in some safeguards. The co-facilitator of your group will take over. If both the facilitator and co-facilitator are unable to carry on with the session, we will of course hold another session in lieu of the missed session.

This is more common experience than we realize. Please write to us (support@kindspace.in) so we can help you figure out the best way forward.

Groups work the same way. Just like you trust your therapist to not share your personal details, each group member is entrusted with confidentiality. We are all guardians of each other’s stories.

Groups work by giving everyone space to share as well as listen to each other. Additionally, our groups are for 1.5 hours and the number of members is always small, ensuring that everyone gets a chance to speak.

The purpose of groups is to enable ourselves and each other. If you feel that at this stage you would benefit more from one to one sessions, we encourage you to explore that option as well.

How do group sessions work?

Working towards our mental well-being needs consistent effort. In the same way that going to a gym once is ineffective, attending one session may not be enough for you to experience the powerful sense of care and support that you will co-create with your group. You will also not have enough of an opportunity to share or listen, nor witness any significant change in yourself or others. Spending consistent time with the group is also necessary to feel safe and comfortable with the other members and your facilitator. This is why we insist you to sign up for at least 4 sessions at a time – it is a huge factor in making the best of your group experience.

Yes. Please attend your sessions 4 weeks in a row. We recommend adding them to your calendar, and attending consistently. This is key in creating safety and comfort with your fellow group members and thus having a therapeutic, meaningful experience. It also increases a sense of accountability towards our own mental wellbeing and that of others.

At this point, we are unable to accommodate missed sessions (see our refund and cancellation policy).

In any case, do let us know if you are unable to attend a session at least 24 hours in advance. Nonetheless, it will be counted as a chargeable session.

No. With every subscription, you reserve a seat in only one group, even if there is more than one group for the same concern. This way, over the course of your sessions, you will feel connected to the other group members and your facilitator, and feel safer in sharing.

Just let your facilitator know. Unfortunately, it will still be a chargeable session. We strongly encourage you to please check your internet connection before your sessions.

Given that this is our biggest fear too, we have tried to put in some safeguards. The co-facilitator of your group will take over. If both the facilitator and co-facilitator are unable to carry on with the session, we will of course hold another session in lieu of the missed session.

A stable internet connection and access to a private and quiet space.

At the moment, our groups are offered in English. As and when we begin to offer our care groups in other languages, we will indicate that on the group pages.

Payment in blocks of 4 sessions is to maintain an easy, long-term fee system since each member is committed to each group for a minimum of 4 to 6 months or more. After the first 4 sessions, you will receive a reminder email to pay for the next 4, and so on. This will be discussed with you in the intake conversation as well. 

Failing to make these monthly payments can result in losing your space in the group, and is disruptive to the group process. If you’re unable to pay or have changed your mind about participating in the group, please do discuss it with your facilatator.

We keep our groups intimate. If the seats in a particular group are full, you might be asked to sign up for a waitlist. As and when seats open up, we’ll alert the waitlist via email to set up intake conversations. This will function on a first come basis. However, if the waitlist is long, we will do our best to introduce a second group for that issue so that you do not have to wait for long.

Our sessions are recorded ONLY for internal review, training and research purposes. These recordings will NEVER be shared with anyone / any organization outside KindSpace. The recordings are stored on a secure server to which only the limited senior staff have access. Additionally, each KindSpace employee is legally bound by strict confidentiality agreements which apply for life. If you still have concerns, you can either write to us or read our privacy policy and terms of use.

Please drop us a line on support@kindspace.in with which group you’d like to see and we’ll do our best to offer it to you.

At the moment, our group offerings are limited. We do hope to offer various times in the future, but for now, each group is offered only at the times mentioned.

If you have any other questions or concerns, please write to us at support@kindspace.in